Table Booking & Reservation Policy

1. How booking works

You request a table for a date, arrival time and party size. The venue confirms or declines your request. A booking is only guaranteed once the venue has confirmed it and any required deposit is paid.

2. Deposits

Each venue sets its own deposit per table, shown before you book. Deposits are paid by M-Pesa through Vybb and held against your reservation. Your reservation code and QR code are issued once the deposit is paid (or immediately if the venue charges no deposit).

3. Cut-off times

Cancel before check-in. Paid deposits on cancelled or declined table bookings are queued for full M-Pesa refunds regardless of the venue's cut-off.

4. Cancellations and no-shows

Cancelled and declined bookings automatically queue a full refund to the original M-Pesa payer where Safaricom supports reversal. Automatic processing needs the business's reversal service enabled. Queued refunds are not yet money returned; only M-Pesa-confirmed refunds show as completed. Rejected or uncertain reversals need provider review.

Refund processing time: [TO BE CONFIRMED].

5. At the door

Show your reservation code or QR code on arrival. Venues may refuse entry under their own door policies (dress code, age limits, capacity) even with a valid booking.

6. What Vybb isn't responsible for

Vybb provides the booking platform only. The venue is responsible for the table, service, food, drink, safety and conduct on its premises. Vybb is not liable for the venue's service quality, overbooking by the venue, refused entry under house rules, or loss or injury at the venue. Disputes about service are between you and the venue; deposit disputes can be raised through our appeals process.

7. Contact

Questions about table bookings can be sent to Vybb Technologies Ltd at support@vybb.africa. Registered address: [TO BE CONFIRMED].