Terms

• You must be 18 or older. Age is confirmed when you finish onboarding.
• One account per person. Sharing login details is not allowed.
• You are responsible for everything done from your account.
• Accounts that break these Terms may be limited or suspended. Decisions can be reviewed through the Appeals page.

If you create a trip, plan or club you are the organiser. As an organiser you agree to:

• Describe it honestly. Route, dates, pickup spot, difficulty, seats and what the money covers must be accurate. Costs you publish are estimates unless you confirm them.
• Travel legally. Hold the licences, permits and insurance the activity needs, and use transport operators and venues that are licensed to operate.
• Look after safety. Share the itinerary and pickup details, brief members on risks and required gear, and carry a working means of contact on the route.
• Handle money fairly. Trip payments go from members to you directly — Vybb records what was reported and confirmed, it does not hold trip money. Give members the payment instructions and confirm or reject each reported payment.
• Keep the promise. Honour the route, stops and itinerary you published, or tell members in the trip chat before you change them.
• Respect members. Do not discriminate who may join, and do not reuse member contact details for anything outside the trip.

• A spot is confirmed when the organiser accepts your request. Until then you are on a waitlist or pending.
• Pay the organiser using the instructions on the trip's Payments page, and report the payment so it can be confirmed.
• Turn up at the pickup time and place shown. If you will be late or cannot come, tell the organiser in the trip chat.
• Follow the organiser's safety and gear requirements. They may ask you to leave an activity you put yourself or others at risk in.

Who pays for a cancellation depends on who cancelled and what was already spent.

• The organiser cancels. Tell members in the trip chat as soon as you know. Any money members paid you must be returned in full unless you have already spent it on something that cannot be recovered (for example a non-refundable deposit). Show members the receipt for what you kept.
• A member cancels. Whether money is returned is agreed between the member and the organiser. Tell members your position before they pay by stating it on the trip page.
• Tickets bought through Vybb. Ticket refunds follow the event and refund rules in the Refund & Cancellation Policy. M-Pesa refunds are arranged with support using the payment reference.
• Split bills. Nobody owes anything just for joining a split. A share only becomes payable when the person who owes it accepts it. Cancelling a session ends outstanding shares.
• Weather, closures and other disruptions. Trips are outdoor activities and plans can change. Agree in the trip chat whether a postponement, a substitute route or a partial refund applies.
• Deadline. Default notice for either side: [TO BE CONFIRMED]. Until it is published, cancellations are handled case by case by the organiser and support.

• Talent bookings and paid promotions collected through Vybb are charged by M-Pesa. Signing up and listing is free. Customers pay the talent's quotation with no separate platform fee added; Vybb's 15% commission on eligible completed talent bookings is deducted from the talent's amount, and the organiser or talent receives the net amount shown to them.
• Amounts, references and timestamps are recorded on your receipts. Keep the M-Pesa confirmation message for any dispute.
• Payouts to talents and partners are made by the Vybb finance team and are not instant.
• Never send cash, M-Pesa or card details to another member outside the payment flow for a service Vybb is meant to collect.

Vybb is a place for members to find each other, plan and pay for trips, events and services. Vybb Technologies Ltd is not the organiser, guide, driver, venue, host, talent or seller in any trip or event, and is not a party to agreements between members.

• The organiser is responsible for running the trip safely, for the money they collect, and for the conduct of their suppliers.
• Members are responsible for their own conduct, choices and belongings, and for the accuracy of what they post.
• Recommendations, routes, travel guides, cost estimates and AI suggestions are information, not advice or a guarantee. Distances, drive times, opening hours and prices can be wrong — confirm before you rely on them.
• Verified badges and reviews show what Vybb has checked or what members reported. They are not an endorsement or a safety certification.

• Vybb is provided as available. To the extent the law allows, Vybb Technologies Ltd is not liable for injury, loss, delay, property damage or death arising from a trip, event, meetup or service you found or arranged through Vybb.
• Vybb is not liable for the acts, omissions, negligence or misconduct of any member, organiser, venue, talent, partner or payment provider.
• Vybb is not liable for indirect or consequential loss, or for loss caused by disruption outside our control (network failure, power loss, payment-provider outage, civil disruption, weather).
• If Vybb is found liable for something, our total liability to you is limited to the amount you paid through Vybb in the 12 months before the claim, except where the law sets a higher floor.
• Nothing in these Terms excludes liability that cannot be excluded by law, including fraud, gross negligence, and liability under the consumer-protection and data-protection laws of Kenya.

• You keep ownership of photos, videos and posts you upload. You give Vybb permission to store and display them in the app so the features you use work.
• Only post media you have the right to share. Tag people and places using the privacy controls on each post.
• You must not post unlawful, abusive, harassing, deceptive or sexually explicit material involving anyone who has not consented, or impersonate another person or business.
• Report what you see. Reports reach the safety team with the context behind them.

• Try to settle it with the other person first — in the trip, squad or event chat. If that fails, use Appeals for a payment or expense dispute, or write to support.
• We may update these Terms. Material changes are announced in the app before they take effect.
• These Terms are governed by the laws of Kenya. Specific dispute venue: [TO BE CONFIRMED].

Questions about these Terms, a cancellation or a payment? Email support@vybb.africa with the trip, event or payment reference. Full details sit in the Terms of Service policy set.