Booking FAQ
Version 1.0 · Effective 13 October 2026 · Last updated 13 October 2026
Quick answers on table bookings: requesting, paying, your code and declined venues.
1. How do I request a table?
Open the venue, pick your date, arrival time and party size, and send the request. Nothing is guaranteed until the venue confirms it.
2. How do I pay the deposit?
Once the venue confirms, you pay the deposit shown on the venue page by M-Pesa through Vybb. If the venue charges no deposit, your booking is confirmed right away.
3. When do I get my reservation code?
Your reservation code and QR code are issued as soon as your deposit is paid (or immediately when there is no deposit). Show either at the door.
4. What happens if a venue declines?
If the venue declines your request, you are not charged. If it declines or cancels a confirmed booking after you have paid a deposit, your deposit is refunded in full.
5. Can I cancel my booking?
Yes, before check-in. Any paid deposit is queued for a full refund to the original M-Pesa payer, including deposits that complete after cancellation. Follow your booking's refund status and receipt; contact support@vybb.africa if it needs review.
6. What is Vybb not responsible for?
Vybb provides the booking platform only. The venue is responsible for the table, service, safety and its own door policies. Deposit disputes can be raised through our appeals process.
7. Contact
Questions about bookings can be sent to Vybb Technologies Ltd at support@vybb.africa. Registered address: [TO BE CONFIRMED].
